The Bucas Warranty guarantees that our products are free from defects in materials and workmanship for a period of two years if you have the receipt. However, if you register your Power, Smartex, Atlantic or Therapy Turnout rugs within 30 days of purchase, you’ll receive a 3-year warranty.
The Bucas Warranty does not cover accidental damage, normal wear, or misuse. You must also follow wash and care instructions and use the product as intended for the warranty to be valid.
To submit a warranty claim, please contact the Bucas retailer where you purchased the rug. If you purchased directly from us, please email firstname.lastname@example.org.
To complete your claim, you’ll need to provide the following information:
- Proof of purchase
- A photo of the label from inside the rug
- A photo and description of the problem
- A photo of the rug on the horse taken from the side, with the whole horse visible so the fit can be assessed. Note: Issues due to ill-fit are not covered by the warranty. Make sure you have measured your horse and checked the fit before use!
- Details of how the rug has been washed and dried.
Once all the required information is received, we will assess your claim and resolve it as soon as possible.