If you wish to return or replace your purchase, we are happy to accept returns provided that the goods are unused, are not damaged, in their original packaging and within 30 days of receiving them. Goods that are received after 30-days and are found to be faulty will only be redeemed by a credit note.
Items that have been customised will not be accepted nor will items that have been specially ordered.
If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return.
Refunds will be made on receipt of returned goods and credited. Stripe, our payment partner, submit refund requests to your bank immediately. You will see the refund as a credit approximately 5-10 business days later, depending upon the bank.
Items are returned at customer’s own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as Bucas accepts no responsibility for lost or damaged items. However, if any returned goods are found to be faulty, the cost of postage will be refunded in full.
Please be informed that returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005. Any items returned to us in this state will be returned at your cost for cleaning before any further action can be taken.
In some circumstances, a Bucas production team member may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.
Where goods are returned due to the customer selecting an incorrect size and requiring an exchange for the appropriate size instead of a refund, the goods are returned at the expense of the customer (as stated above) and an additional carriage fee is incurred by the customer.
Please contact us before sending the product back at firstname.lastname@example.org.
Address for Returns:
Unit 30 Togher Industrial Estate,