To Our Wonderful Bucas.ie Community,
As we all continue to adjust our current lives during the COVID-19 situation, we would like you to know that every decision Bucas makes in the coming days/weeks will put your health, and the health of our employees first.
On this note, we are making a few adjustments to make sure we can continue to meet our commitments to you as we navigate this ongoing situation together:
Bucas Factory Outlet.
Following Government and Public Health Authority guidelines, we have closed the Bucas Outlet Shop situated in Togher, Cork. We are making sure all our Bucas staff are supported and paid during this time. We are still here to listen to any concerns you may have at firstname.lastname@example.org, and your orders can still be placed via our website www.bucas.ie.
The Bucas Team.
The safety of our employees during this time is a huge priority to Bucas. We have asked our employees normally based in our offices in Cork, to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
There is a dedicated group of staff who continue to work in our warehouse to prepare and ship your online orders. We have implemented strict hygiene standards and have adjusted staff hours in our warehouses, therefore our usual speedy delivery service is running at a slightly slower pace. We are working hard to get your orders delivered to you. Unfortunately, this may now take up to 7 days. That said, we are happy to offer free delivery to all orders. Additionally, we are working closely with our delivery service providers to ensure safe contactless doorstep delivery of your orders.
We will continue to do our very best to support you and you horse’s needs. Thank you in advance for your patience and understanding.
The Bucas Team